At WaterPumpWale.com, customer satisfaction is our priority.
This Refund & Return Policy outlines the conditions under which products
may be returned, exchanged, or refunded.
1. Return Eligibility
Returns are accepted within 7 days from the date of delivery.
Products must be unused, uninstalled, and in original packaging.
All accessories, manuals, and invoices must be included.
Installed, used, or damaged water pumps are not eligible for return
due to hygiene and operational safety reasons.
2. Non-Returnable Items
Customized or special-order products
Used or installed pumps
Products damaged due to incorrect installation or misuse
3. Return Process
To initiate a return, please contact our support team with your
order number and reason for return. Returns without prior approval
may not be accepted.
4. Refund Process
Refunds are processed after inspection and approval.
Approved refunds will be credited to the original payment method.
Refund processing may take 7–10 business days.
5. Shipping Charges
Original shipping charges are non-refundable.
Return shipping costs must be borne by the customer unless
the return is due to a defective or incorrect product.
6. Damaged or Defective Products
If you receive a damaged or defective product, notify us within
48 hours of delivery along with photos or videos.
We will arrange replacement or refund as applicable.
7. Exchange Policy
Exchanges are subject to product availability.
If the requested item is unavailable, a refund will be issued instead.
8. Cancellation Policy
Orders can be cancelled before dispatch.
Once dispatched, cancellations will be treated as returns
and applicable return conditions will apply.
